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Frequently Asked Questions

1.DisplayLink FAQs
We have summarized a list of frequently asked questions regarding the Quuge 10-in-1 DisplayLink USB-C Docking Station for our valued customers. Let's begin!

Q1: Will this dock work with any laptop? How do I make sure my laptop works on your computer's dock？
A: This dock works with laptops with a full-function USB-C port with Windows 10/11 or MacOS 10.14 and above system. To confirm the USB-C port function of your laptop, please consult your user manual or contact your laptop's manufacturer.

Q2: Do I need to install any drivers to use this dock?
A: yes, please follow the instructions on the sticker on the dock to install. DisplayLink driver (support.displaylink.com) and ensure Screen Recording permission is turned on when installing the DisplayLink software.

Q3: Can I use my own USB-C cable to connect the dock to my laptop?
A: We recommend using the USB 3.2 Gen 1 cable that comes with the dock. However, any other USB 3.2 Gen 1 cable should work with the dock.

Q4: How many monitors does the dock support, and what is the maximum resolution supported?
A: This dock supports connection to two external monitors via HDMI ports and DP ports. It could support Dual display at 4K 60Hz max if the host device supports DP1.4.

Q5: Does this dock support USB Power Delivery (PD) or charging other devices via USB A ports or USB C ports?
A: Yes, it supports PD 3.0; the upstream port supports up to 100W for laptop charging.( Not USB Power Deliver for USB A port and USB C port )

Q6: Will achieving the extended display mode with MacBooks be possible?
A: Yes, You can enjoy 4K clarity on 2 separate displays simultaneously if you install the DisplayLink driver (download it from support.displaylink.com) and ensure Screen Recording permission is turned on when installing the DisplayLink software.

Q7: What if the dock could not display or power my laptop?
A: Please ensure that the dock is powered by the 65W and above PD Charger and use the included USB C cable. Ensure the Screen Recording permission is turned on when installing the DisplayLink software.
2.Everything you need to know about DisplayLink
1.DisplayLink is a connection technology that connects a monitor to a computer through a USB interface. DisplayLink lets you quickly and easily connect multiple monitors to your PC with a simple USB connection. Host software is installed on your computer to communicate with the DisplayLink device. The difference from ordinary screen expansion technology is that DisplayLink products need to install drivers before they can use all video expansion interfaces.

2. What needs to be known when downloading the DisplayLink.
Screen Recording permission needs to be turned on when the DisplayLink software is installed. Otherwise, the 2K HDMI port and 2K DisplayPort can not be used normally. This permission is required to ensure normal port functionality; it will not be used for other purposes, and your privacy will be secured.

3. What should I do if I experience display issues using the 2K DisplayPort with macOS 13?
Please update the DisplayLink software to DisplayLink Manager V1.8 via the DisplayLink official website: https://www.synaptics.com/products/displaylink-graphics/downloads/macos

4. What should I do if my MacBook Air cannot detect the dock and the function port does not work after updating to macOS Ventura?
MacOS Ventura has a new authorization consent option. If users do not check this option, the dock/hub will not be able to connect properly. Please follow the steps below to restore settings: Privacy & Security > Allow accessories to connect.

5. What should I do if the ethernet port of the dock does not work After updating to macOS Ventura?
Please follow the steps below to restore settings to see if it helps: TCP/IP >Using DHCP. If the settings don't help but our dock can work normally with other host devices, please contact Apple customer support for further help.



3.RJ45 EthernetFunction Ports FAQs
What should I do if the adapter/hub/dock's Ethernet port is not working?

If your laptop cannot recognize a wired internet connection when you’ve connected to the Ethernet port, then the issue may lie in the connected laptop, the ethernet cable, the router, or the adapter/hub/dock itself. 
Here are some troubleshooting tips that may help identify and resolve the problem.
For the laptop:
Update your Ethernet driver.
For an adapter/hub/dock using a Realtek Ethernet chip, please download the following driver: https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

For an adapter/hub/dock using an ASIX Ethernet chip, please download the following driver:https://www.asix.com.tw/en/support/download
To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179

If your laptop is a MacBook with an M1 chip, update to the latest version of macOS
Try this device with a different laptop and see if the issue persists.

For the ethernet cable:
If possible, plug your network cable directly into the Ethernet port of your laptop and see if you get a stable internet connection.Try a different Ethernet cable.
For the router:
Try a different router.
For the adapter/hub/dock:
Confirm if the LED light is on when it's connected to a laptop.
Try with a different device to see whether you can get a wired internet connection.

If you’ve tried all of the above tips and the problem still persists, please contact Quuge Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster. 

4.HDMI Function Ports FAQs
What should I do if the hub/dock’s HDMI port is not working?
When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock. This problem may be caused by the connected laptop, HDMI cable, monitor, or hub/dock. 
Here are some troubleshooting tips that may help you locate and resolve the problem.

For laptops:
Confirm if the connected USB-C port of your laptop supports DP Alt Mode (display output). Please check out your laptop's user manual, contact the seller, or go through the manufacturer's website. If DP Alt Mode is not supported, you cannot get an external display through a hub/dock.
1. Connect the HDMI cable to the product and check if it is powered on, then connect the product to the PC again with the included USB Type-C cable.
2. Activate the external output setting on the PC. (e.g. [Fn] key + [F7] key on a Windows PC).
3. If the monitor is connected using a conversion adapter or similar device, try using an HDMI monitor.

 If you are using a Mac laptop, reset PRAM using an intel chip. Here are some steps:
1) Power off your Mac.
2) Press your Mac's power button and then hold these four keys simultaneously: ⌘ + option + P + R.
3) Continue holding the keys until your Mac restarts for the second time. On older Mac versions, the chime will sound upon restart.

Update to the latest OS version if you use a MacBook with the M1chip. 
Try the device with a different laptop with a USB-C port and make sure that it supports DP Alt Mode (display output) to get a display.
For HDMI cables:
Verify that all devices are securely attached.
Try the device with a different HDMI cable.
Try to use the shortest possible HDMI cable.
If possible, plug your HDMI cable directly into your devices and see if you get a stable connection.
For monitors:
Verify if the monitor is configured to the correct input.
Try lowering your monitor's refresh rate.
Try the device with a different monitor.
For hubs/docks:
Confirm whether the LED light is on when connected to a laptop.
Try with a different hub/dock to see if you can get a display.

If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

5.DP Function Ports FAQs
What should I do if the Hub/Dock’s DP port is not working?
When the hub/dock's DisplayPort port is not working, no display will be shown on a monitor connected to the hub or dock. This problem may be caused by the connected laptop, HDMI cable, monitor, or hub/dock.
Here are some troubleshooting tips that may help you locate and resolve the problem.
For laptops:
Confirm if the connected USB-C port of your laptop supports DP Alt Mode (display output). Please check out your laptop's user manual, contact the seller, or go through the manufacturer's website. If DP Alt Mode is not supported, you cannot get an external display through a hub/dock.

1. Connect the HDMI cable to the product and check if it is powered on, then connect the product to the PC again with the included USB Type-C cable.
2. Activate the external output setting on the PC. (e.g. [Fn] key + [F7] key on a Windows PC).
3. If the monitor is connected using a conversion adapter or similar device, try using an DisplayPort monitor.

 If you are using a Mac laptop, reset PRAM using an intel chip. Here are some steps:
1) Power off your Mac.
2) Press your Mac's power button and then hold these four keys simultaneously: ⌘ + option + P + R.
3) Continue holding the keys until your Mac restarts for the second time. On older Mac versions, the chime will sound upon restart.

Update to the latest OS version if you use a MacBook with the M1chip.
Try the device with a different laptop with a USB-C port and make sure that it supports DP Alt Mode (display output) to get a display.

For DisplayPort cables:
Verify that all devices are securely attached.
Try the device with a different DisplayPort cable.
Try to use the shortest possible DisplayPort cable.
If possible, plug your DisplayPort cable directly into your devices and see if you get a stable connection.

For monitors:
Verify if the monitor is configured to the correct input.
Try lowering your monitor's refresh rate.
Try the device with a different monitor.

For hubs/docks:
Confirm whether the LED light is on when connected to a laptop.
Try with a different hub/dock to see if you can get a display.
If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

6.USB-A or C dataFunction Ports FAQs
What should I do if the hub/dock's USB-A or USB-C data port is not working?

If you connect a device to the USB-A port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop, the issue may lie in the connected laptop, USB-A device, or with the hub/dock itself.
Here are some troubleshooting tips that may help identify and resolve the problem.

For the laptop:
If you have a Windows laptop, update the USB driver to see if the problem persists.
If you have a MacBook, update your operating system to the latest version
Try this device with a different laptop to see if the issue persists.

For the connected USB-A device:
Confirm if the device works normally without the hub/dock.

Try a different USB-A device to see whether it works normally when connected to the hub/dock.

For the hub/dock:
Confirm if the hub/dock's LED light is on when it's connected to a laptop.
Try using a different hub/dock to see whether the problem persists.
If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

7. 3.5mmFunction Ports FAQs
What should I do if the hub/dock's 3.5mm audio port is not working?

When you plug a 3.5mm audio device such as a headphone, headset, etc., into the hub/dock’s audio port, but no sound is heard from the audio device, the issue may be caused by the connected laptop, audio device, or hub/dock.
Here are some troubleshooting tips that may help you locate and resolve the problem.

For laptops:
Make sure that you set the audio output to the correct mode on your laptop:
macOS: Open System Preference > Sound > Output > External Headphone.

Windows: Left-click the sound icon in the taskbar. Select the device in the drop-down menu > Choose the connected headset.
Try this device with a different laptop to see if the issue persists.

For 3.5mm audio devices:
Confirm whether the audio device can work normally without the hub/dock.
Try a different 3.5mm audio device.

For hubs/docks:
Try with a different hub/dock with a 3.5mm audio port to see whether the device can work well.
If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

8. PD Function Ports FAQs
"What should I do if my laptop/tablet is not charging or charges slowly via the hub's PD port?


If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable, or the hub itself.
Here are some troubleshooting tips that may help you identify and resolve the problem.

For laptops:
If your connected laptop does not support Power Delivery via USB-C port, then the PD port will not charge.
Try this hub with a different laptop that can support Power Delivery via USB-C port to see whether your device can be charged.

For devices being charged:
Confirm whether the device can be charged without the hub.
Try charging a different device to see whether it can be charged normally.

For chargers and charging cables:
Confirm whether the charger and cable are working properly.
Try using a different charger and charging cable.

For the hub:
Check if the hub's LED light is on. If it is not, the hub may be defective.

If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

9.SD Function Ports FAQs
"What should I do if the microSD or SD card is readable but not writable through the card reader/hub/dock?

When you plug a microSD card into the card reader/hub/dock’s micro SD port, the card should recognize your laptop, but if it is in write-protection mode, you can browse the files on this card but cannot copy, transfer or delete the files. This issue may be caused by the connected laptop, microSD card, or the card reader/hub/dock.
Here are some troubleshooting tips that may help you locate and resolve the problem.

For laptops:
Try a different laptop with a different operating system (OS) to see if the issue persists.

For microSD cards:
Back up the data, format the card (choose format “exFAT”) and try again.
Try a different microSD card.

For hubs/docks:
Try with a different hub/dock with an SD port to see whether the SD card can work well.
If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

10. 2.4G MouseFunction Ports FAQs
"What should I do if my mouse is not working?

When the mouse is not working, the issue may be caused by the battery, pairing, etc. Here are some troubleshooting tips that may help you locate and resolve the problem.

If the mouse stops working and shows no response when pressing the button:
Replace the batteries and wipe the bottom of the mouse.
Unplug, then plug the receiver into a different USB port.
Hold down the right-click button and the scroll wheel button simultaneously for three seconds and then release.
Try the mouse on other devices and mouse pads.

If the scroll wheel has issues:
Tap on the mouse and use a hairdryer to remove any dust that could be covered on the surface.
Replace the battery.
Plug into a different USB port.
If the cursor has lagging issues such as response delay:

1. If you connect the mouse directly, try the following steps:
Replace the batteries and wipe the bottom of the mouse.
Unplug, then plug the receiver into a different USB port.
Hold down the right-click button and the scroll wheel button simultaneously for three seconds and then release.
Try the mouse with other devices and mouse pads, if possible.

2. If you connect the mouse via a hub, try the following steps:
Plug your wireless devices on the host port of your computer or use a USB 2.0 extension cord to move the 2.4Ghz wireless mouse away from the USB 3.0 hub.

Explanation for this issue: The USB 3.0 hub has an interference issue with the wireless device such as wireless mouse or keyboards, which may result in a dropout. This is a general issue that affects all USB 3.0 devices.

If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

11.keyboard Function Ports FAQs
"What should I do if my keyboard is not working?
When the keyboard button stops working, try the following steps to see if the issue can be fixed.

Fully charge the keyboard for more than 3 hours and delete all the pairing records on your device then reconnect them again.
Clean the keyboard to avoid any dust covering the surface.
Try this keyboard with other devices.

If the keyboard work has lagging issues such as response delay:
1. If you connect the keyboard directly, try the following steps:
Replace the batteries of the keyboard.
Unplug, then plug the receiver into a different USB port.
Try the mouse with other devices if possible.

2. If you connect the mouse via a hub, try the following steps:
Plug your wireless devices on the host port of your computer or use a USB 2.0 extension cord to move the 2.4Ghz wireless keyboard away from the USB 3.0 hub.

Explanation for this issue: The USB 3.0 hub has an interference issue with the wireless device such as wireless mouse or keyboards, which may result in a dropout. This is a general issue that affects all USB 3.0 devices.

If all of the steps above cannot help you locate and resolve the problem, please contact Quuge Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

12.Has images but no sound
"What should I do if the display has images but no sound?

When connected the monitor to the hub/dock's DP(HDMI) port, the display has images
but no sound on a monitor. This issue may be caused by the connected laptop, media player, display cable, monitor, or the hub/dock itself.
Here are some troubleshooting tips that may help you locate and resolve the issue.

For laptops:
Check if the setting of audio output mode on the laptop is DP(HDMI) output when there is no audio output. If not, please change it to DP(HDMI) output.
Try the hub/dock with a different laptop with a USB-C port and ensure that the C-port supports DP Alt Mode (display output) to see whether you can get a display with both images and sound.
For media players:

Try a different media player to see whether it helps;
For display cables:
Try the hub/dock with a different display cable.
If possible, plug your display cable directly into your devices and see if you get a display with both images and sound.

For monitors:
Try the hub/dock with a different monitor.

For hub/docks:
Try with a different hub/dock to see whether you can get a display with both images and sound;

13.Gets hot and warm
Function Ports FAQs
"What should I do if the Hub gets hot and warm

If you notice that your item is warm, try the following troubleshooting steps.

Firstly, check if the temperature rise is within the normal range (lower than 25℃ / 77°F) when using this hub. If so, it is considered normal.

If the temperature rise is more than 25℃ / 77°F when using this hub, it is considered abnormal. In this case, confirm if the hub works properly when it gets hot and whether the abnormal temperature rise occurs under full load.

Finally, try using this item with a different laptop and different working peripheral devices to determine if the issue persists.
If possible, plug your display cable directly into your devices and see if you get a display with both images and sound.

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